tag:blogger.com,1999:blog-21846283522551540152024-03-14T00:03:43.462-07:00Keepin it Twisted !!A Motorsports Information Gateway. Find News, helpful hints and inventory stocking tips to help manage and grow your motorsports business.Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.comBlogger20125tag:blogger.com,1999:blog-2184628352255154015.post-43514027283366342762010-10-11T12:12:00.000-07:002010-10-11T12:17:17.096-07:00Thor 2011 New Quadrant HelmetTHOR 's New Quadrant Helmet !!<br /><br /><iframe allowfullscreen='allowfullscreen' webkitallowfullscreen='webkitallowfullscreen' mozallowfullscreen='mozallowfullscreen' width='378' height='347' src='https://www.blogger.com/video.g?token=AD6v5dy4-5vc2H1VGHlCZc648Z8C7ZvL9M7uGel7Di9sZYPZH1tnJdzIrsON1hRThF6v7q-f85U2N1ZrypL7dtCMkQ' class='b-hbp-video b-uploaded' frameborder='0'></iframe>Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0tag:blogger.com,1999:blog-2184628352255154015.post-1469534882122971522010-10-11T12:07:00.000-07:002010-10-11T12:12:02.992-07:002011 THOR Q1 BootTHOR Q1 Boot !!!!<br /><br /><iframe allowfullscreen='allowfullscreen' webkitallowfullscreen='webkitallowfullscreen' mozallowfullscreen='mozallowfullscreen' width='404' height='347' src='https://www.blogger.com/video.g?token=AD6v5dxCIO1j1zONoQz5JV5wqgY57uOoZU-SLY-A7HbjGBrVplNuHmAgOwlkWD11L27LHSjJYbMnved4j_rYDkfcTQ' class='b-hbp-video b-uploaded' frameborder='0'></iframe>Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0tag:blogger.com,1999:blog-2184628352255154015.post-1680333705412238992010-10-11T12:01:00.000-07:002010-10-11T12:07:13.606-07:00THOR 2011 Ride Gear !!!<br /><br /><iframe allowfullscreen='allowfullscreen' webkitallowfullscreen='webkitallowfullscreen' mozallowfullscreen='mozallowfullscreen' width='401' height='347' src='https://www.blogger.com/video.g?token=AD6v5dzb2JRFjkNn_8XDk-tN9uMKt3Jk8rJc-Y7Xxe333_Gou9flHVl8qiayJORkAgOHBb5YfQBvXL3ndKXdmpUgDg' class='b-hbp-video b-uploaded' frameborder='0'></iframe>Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0tag:blogger.com,1999:blog-2184628352255154015.post-6855694059914066792010-10-11T11:52:00.000-07:002010-10-11T11:59:43.389-07:00<p>THOR 2011 FLUX Gear !!!!!!!</p><p><iframe allowfullscreen='allowfullscreen' webkitallowfullscreen='webkitallowfullscreen' mozallowfullscreen='mozallowfullscreen' width='391' height='351' src='https://www.blogger.com/video.g?token=AD6v5dxqxK9PAxdd_10afTI2mbOqXg87h1TZwyHw_9T-NO7iOp8PKu0_UwXayVuQsPKr2VemsHh_FJ6nm7h2BMEBlw' class='b-hbp-video b-uploaded' frameborder='0'></iframe></p>Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0tag:blogger.com,1999:blog-2184628352255154015.post-87474627887586236032010-10-11T11:26:00.000-07:002010-10-11T11:32:10.287-07:00<p><iframe allowfullscreen='allowfullscreen' webkitallowfullscreen='webkitallowfullscreen' mozallowfullscreen='mozallowfullscreen' width='428' height='396' src='https://www.blogger.com/video.g?token=AD6v5dzkMyJbvByA3lZRXo_nQ4S4gLR0GD87g17rr7TDuSBILkI9-CU77x5Qjx-QIjtgdVEQ3our4Y54zyc2qa2j5w' class='b-hbp-video b-uploaded' frameborder='0'></iframe></p><p>THOR 2011 CORE ZEBRATEC !!!!</p><p>Click and watch the video !!!!!</p>Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0tag:blogger.com,1999:blog-2184628352255154015.post-42916908656675642272010-10-11T11:17:00.000-07:002010-10-11T12:01:39.222-07:00<p>THOR 2011 Phase Rockstar !!!</p><p><iframe allowfullscreen='allowfullscreen' webkitallowfullscreen='webkitallowfullscreen' mozallowfullscreen='mozallowfullscreen' width='519' height='396' src='https://www.blogger.com/video.g?token=AD6v5dzh88qHlGu7-ljl-slYqu1EWBSHd6c98FEl5Km1PA49CtyjrqknslkHodH9D_jtRFyxrEAN8bInFYh-JmC6og' class='b-hbp-video b-uploaded' frameborder='0'></iframe></p>Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0tag:blogger.com,1999:blog-2184628352255154015.post-30945030021793251012010-10-11T11:08:00.002-07:002010-10-11T11:10:13.114-07:00<a href="http://1.bp.blogspot.com/_BK5cBICntfc/TLNSxJCr62I/AAAAAAAAAB8/TGU6Qutb9QI/s1600/SC.jpg"><img style="WIDTH: 416px; HEIGHT: 469px; CURSOR: hand" id="BLOGGER_PHOTO_ID_5526852171907984226" border="0" alt="" src="http://1.bp.blogspot.com/_BK5cBICntfc/TLNSxJCr62I/AAAAAAAAAB8/TGU6Qutb9QI/s400/SC.jpg" /></a><br /><div></div>Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0tag:blogger.com,1999:blog-2184628352255154015.post-77959323288285153922010-10-11T11:08:00.001-07:002010-10-11T11:08:46.545-07:00Smith Goggles...Intake Sweat-X<a href="http://2.bp.blogspot.com/_BK5cBICntfc/TLNSmjgWcWI/AAAAAAAAAB0/PCd2jP7bXaU/s1600/intake-sweat-x.jpg"><img style="WIDTH: 320px; HEIGHT: 400px; CURSOR: hand" id="BLOGGER_PHOTO_ID_5526851990033166690" border="0" alt="" src="http://2.bp.blogspot.com/_BK5cBICntfc/TLNSmjgWcWI/AAAAAAAAAB0/PCd2jP7bXaU/s400/intake-sweat-x.jpg" /></a><br /><div></div>Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0tag:blogger.com,1999:blog-2184628352255154015.post-44654895962639474672010-10-11T11:07:00.000-07:002010-10-11T11:08:03.844-07:00Smith Goggles....New Hart and Huntington Fuel V.2<a href="http://1.bp.blogspot.com/_BK5cBICntfc/TLNSXUOCw6I/AAAAAAAAABs/EzDd6u7JuQQ/s1600/Hart-Hunt-v2.jpg"><img style="WIDTH: 320px; HEIGHT: 400px; CURSOR: hand" id="BLOGGER_PHOTO_ID_5526851728231809954" border="0" alt="" src="http://1.bp.blogspot.com/_BK5cBICntfc/TLNSXUOCw6I/AAAAAAAAABs/EzDd6u7JuQQ/s400/Hart-Hunt-v2.jpg" /></a><br /><div></div>Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0tag:blogger.com,1999:blog-2184628352255154015.post-48454754860270299772010-10-11T11:05:00.000-07:002010-10-11T11:06:59.267-07:00Smith Goggles...New Gambler MX<a href="http://1.bp.blogspot.com/_BK5cBICntfc/TLNSKiWNV9I/AAAAAAAAABk/QeAr2dHFNYE/s1600/gambler.jpg"><img style="WIDTH: 320px; HEIGHT: 400px; CURSOR: hand" id="BLOGGER_PHOTO_ID_5526851508685854674" border="0" alt="" src="http://1.bp.blogspot.com/_BK5cBICntfc/TLNSKiWNV9I/AAAAAAAAABk/QeAr2dHFNYE/s400/gambler.jpg" /></a><br /><div></div>Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0tag:blogger.com,1999:blog-2184628352255154015.post-20570417968911844342010-10-11T11:03:00.000-07:002010-10-11T11:05:22.312-07:00<a href="http://2.bp.blogspot.com/_BK5cBICntfc/TLNRqlFCIKI/AAAAAAAAABc/YOUrIRAzqwQ/s1600/fuel-v2.jpg"><img style="WIDTH: 320px; HEIGHT: 400px; CURSOR: hand" id="BLOGGER_PHOTO_ID_5526850959663308962" border="0" alt="" src="http://2.bp.blogspot.com/_BK5cBICntfc/TLNRqlFCIKI/AAAAAAAAABc/YOUrIRAzqwQ/s400/fuel-v2.jpg" /></a><br /><div></div>Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0tag:blogger.com,1999:blog-2184628352255154015.post-83860468261612820262010-10-08T10:26:00.000-07:002010-10-08T10:27:52.302-07:00Your service department bucket list !!!For most service departments, the seasonal slowdown has begun. , it’s an excellent time to create your service department bucket list. Like the movie of the same name, it contains things you meant to do, but life got in the way. I’m talking about projects and procedures that are easier to implement when you’re not overwhelmed. Unlike the movie, it’s not a life-and-death situation — but it’s important, and now is the best time to do it.<br />Some of the more popular P&Ps that service managers like to do when the shop goes into idle mode are:<br />• Create a menu of routine service charges<br />• Create a menu of the top 100 installation charges<br />• Create and hold customer seminars on topics such as winter storage preparation, design on a dime (where the goal is to maximize the customization for $1,000) or a performance seminar on how to do a good, better and best engine hop-up<br />• Relocate shop equipment for greater efficiency<br />• Install new shop equipment such as a dyno or motorized tire changer, and train all staff<br />• Cross-train service personnel<br />• Clean out and reorganize take-off parts and warranty hold parts • Remodel the service write-up area to make it more appealing to customers<br />• Merchandise the write-up area to inspire upsells<br />• Implement an interdepartmental daily huddle<br />All these may be of interest to you, but I’d like to emphasize three: menus, cross-training and the daily huddle. These will save you a lot of time by reducing repetitive actions, improving teamwork and reducing costly mistakes. The benefits are immediate, with real payback coming when the shop throttles up again.<br />What’s on the Menu?<br />Shops typically create two different service menus: one for routine service and repair and one for accessory installations. A routine service menu normally includes jobs such as 1,000-, 5,000- and 10,000-mile services, tire changes and fork oil changes. When you have a menu for these items, it saves time by reducing redundant questions from customers and co-workers. Service menus can be posted on the wall for all to see, inserted into the dealer management software for one-click access, provided in hard copies to staff, and listed on the store’s website. In most cases, the more locations the better. The exception is when a store has a ruthless competitor that seeks to undercut its posted rates to steal customers. In that situation, restrict the menu for staff eyes only.<br />An accessory menu saves the service adviser time by reducing requests from the parts department and customers for installation fees for popular items. Some shops, like Grand Junction Harley-Davidson, believe all staff should be able to quote installation fees. With this goal, Scott Lindsay, dealer principal, created an accessories flat rate program (see text in left margin) that can be used on a computer or printed out. It keeps the charges consistent and reduces lost sales by capitalizing on impulse buying. In a perfect world, the customer is attracted to an accessory, the salesperson builds that interest to where the customer wants it now, the store has it in stock, and the customer knows the total cost of parts and labor and thus can make the decision while still excited. Menu selling prevents extra steps like the destructive “walk of death,” where the customer is told to leave the parts counter and walk back to service to get an installation estimate. Some shops figure they lose about 50 percent of sales when customers are forced to do the walk.<br />Creating the menu is pretty easy. Most service advisers know these fees by memory, or at the worst, one can pull the last few months of R.O.s to see what past charges were. Put that info into print and share it with the parts department, and you’re ready to rock.<br />Cross-Training<br />Walk a mile in someone else’s shoes, and you’ll understand their challenges and in turn have a greater appreciation for them and their job position. This is easily accomplished during the slower months by trading a service adviser with a parts counter person. The trade should last at least a week. A month is ideal. The benefits will be enhanced teamwork and a broader skill set, which comes in handy during vacations. Plus, if your parts-to-service-department relationship is strained, cross-training could be the easiest way to get it back on track.<br />Morning Huddle<br />Years ago when I used to run a dealer learning activity, I asked the question, “What’s the No. 1 challenge in your dealership?” The most common answer was “Lack of communication.” That’s where the morning huddle comes to the rescue. All it takes is 10 minutes to stand up and share what’s on the schedule for the day and anything else the techs need to know to do their job. Start morning huddles during the slow season so everyone can adjust to the routine before it gets busy again. Expect some resistance if you’ve never done routine meetings. Be strong and stay the course; hold a 10-minute huddle every morning no matter what. In three months, the huddle will become commonplace. When you hire workers, it will be just another aspect of their job, accepted and appreciated.<br />So what will go on your bucket list? Get started now, and you should be able to knock out your list before it’s too late. Spring is closer than you think.Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0tag:blogger.com,1999:blog-2184628352255154015.post-36101837917859191222009-11-16T14:20:00.000-08:002009-11-16T14:28:56.693-08:00Moose Resettable Hour Meter<a href="http://3.bp.blogspot.com/_BK5cBICntfc/SwHQxzXczMI/AAAAAAAAABM/JJUKKPjTuWk/s1600/hour+meter.jpg"><img style="MARGIN: 0px 10px 10px 0px; WIDTH: 300px; FLOAT: left; HEIGHT: 300px; CURSOR: hand" id="BLOGGER_PHOTO_ID_5404830581842037954" border="0" alt="" src="http://3.bp.blogspot.com/_BK5cBICntfc/SwHQxzXczMI/AAAAAAAAABM/JJUKKPjTuWk/s320/hour+meter.jpg" /></a><br /><div><strong>Great Holiday Idea !!!</strong></div><br /><div><br /><strong>Resettable Hour Meter</strong><br />3 new re-settable service alarms, "clean air filter", "change oil" and "valve service". Time mode allows you to record running time periods, but easily reset with the touch of a button. No power or ground wires required. 1 wire plug and play. Works on any gasoline engine. Larger display for easier to read. Includes double sided tape, screws and fasteners.<br /><strong><span style="color:#ff0000;">$49.95<br /></span><span style="color:#ff0000;">Part Number</span><br /></strong><span style="color:#ff0000;"><strong>2212-0261<br /></strong></span></div>Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0tag:blogger.com,1999:blog-2184628352255154015.post-15128212060499732942009-10-02T10:24:00.000-07:002009-10-02T10:34:45.663-07:00AMS Black Widow October SALE !!!<a href="http://3.bp.blogspot.com/_BK5cBICntfc/SsY5SiwEUwI/AAAAAAAAABE/gwX5jLOnkM4/s1600-h/Blackwidow.jpg"><img style="MARGIN: 0px 10px 10px 0px; WIDTH: 183px; FLOAT: left; HEIGHT: 320px; CURSOR: hand" id="BLOGGER_PHOTO_ID_5388056994924221186" border="0" alt="" src="http://3.bp.blogspot.com/_BK5cBICntfc/SsY5SiwEUwI/AAAAAAAAABE/gwX5jLOnkM4/s320/Blackwidow.jpg" /></a><br /><div><br />AMS BLACKWIDOW<br />UTILITY ALL TERRAIN TIRES<br />•Unique deep-lug design and construction provide reliable<br />traction under virtually any condition<br />•Open, aggressive lugs provide excellent self-cleaning while<br />offering the ultimate in traction for utility, 2- and 4-wheel drive<br />applications<br />•Overlapping centerline bar provides a smoother ride and<br />improved handling<br />•Includes stylish color hot patch<br />•Four-ply-rated casing built from premium natural rubber<br />compound for increased puncture resistance and extended tread<br />wear<br />•19/32" tread depth<br />SUG. DLR. SALE<br />SIZE PLY PART# RETAIL COST PRICE<br />25x8-12 4 <span style="color:#ff0000;">0320-0012</span> Retail $63.95 Cost$42.90 <span style="color:#ff0000;"><strong>Sale $34.90</strong></span><br /> 25x10-12 4 <span style="color:#ff0000;">0320-0013</span> Retail $66.95 Cost $44.90 <span style="color:#ff0000;"><strong>Sale $36.90</strong></span></div>Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0tag:blogger.com,1999:blog-2184628352255154015.post-64170353187082925582009-09-17T07:32:00.000-07:002009-09-17T07:46:45.548-07:00Everyone is looking for a great profit item,fast mover and all around good buy for you and the consumer.<br />Well HERE IT IS!!!!!!! Check the new line of gloves from Z1R . Here is one Glove from the lineup.<a href="http://4.bp.blogspot.com/_BK5cBICntfc/SrJLdcwedSI/AAAAAAAAAA8/R5CzC9C9o4o/s1600-h/Reaper+Glove.jpg"><img style="MARGIN: 0px 0px 10px 10px; WIDTH: 213px; FLOAT: right; HEIGHT: 320px; CURSOR: hand" id="BLOGGER_PHOTO_ID_5382447473968968994" border="0" alt="" src="http://4.bp.blogspot.com/_BK5cBICntfc/SrJLdcwedSI/AAAAAAAAAA8/R5CzC9C9o4o/s320/Reaper+Glove.jpg" /></a><br /><br /><strong><em>REAPER GLOVE</em></strong><br />Our wide range of styles allows you to choose the glove that's just right for the type of riding conditions you encounter. All our models are made of supple leather and accented with features that provide unrivaled comfort. On our three full-fingered models, we utilized gel padded palms to reduce road vibration for all day riding comfort. For riders who want the added protection and warmth of a glove without sacrificing the sensation and control of a bare hand, we have two new fingerless designs. We paid attention to the small details, such as leather pull loops on the fingerless models to aid in removal, perforations on the top of the Streamline and Vaudeville for venting, and an insulated backhand and rubber knuckle on the Reaper to shield you on those slightly chillier days. Imported.<br />Colors BlackBlack<br /><a class="colorway" title="Black" href="http://www.z1rhelmets.com/productDetails.jsp?catId=2039&productId=8940&rank=100&tree=2027&branch=2039&leaf=#" jquery1253198655568="5"></a><br /><br />Part Number<br />Color<br />Size<br />Retail Price<br />3310-0238<br />Black<br />S<br />$24.95<br />3310-0239<br />Black<br />M<br />$24.95<br />3310-0240<br />Black<br />L<br />$24.95<br />3310-0241<br />Black<br />XL<br />$24.95<br />3310-0242<br />Black<br />XXL<br />$24.95<br />3310-0243<br />Black<br />XXXL<br />$24.95Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0tag:blogger.com,1999:blog-2184628352255154015.post-59724077017847251822009-09-17T07:20:00.000-07:002009-09-17T07:26:32.201-07:00New Moose ATV Bags<a href="http://1.bp.blogspot.com/_BK5cBICntfc/SrJHBaszDXI/AAAAAAAAAA0/ozkjab0bhXU/s1600-h/Moose+Ridgetop+bag.jpg"><img style="TEXT-ALIGN: center; MARGIN: 0px auto 10px; WIDTH: 300px; DISPLAY: block; HEIGHT: 300px; CURSOR: hand" id="BLOGGER_PHOTO_ID_5382442594333822322" border="0" alt="" src="http://1.bp.blogspot.com/_BK5cBICntfc/SrJHBaszDXI/AAAAAAAAAA0/ozkjab0bhXU/s320/Moose+Ridgetop+bag.jpg" /></a><br /><div><br />Quality cargo system with riveted straps and carrying handles adds true functionality to your ATV. Rigid bag mounts easily to your ATV's rear rack. Mounting straps and detailed instruction set are included. Rugged, oversized zippered top flap provides access to large storage compartment. High-density foam seat pad integrated into bag provides a comfortable place to rest when your ATV is parked. Movable internal storage dividers, key clip, and two zippered mesh pockets give you plenty of ways to store and protect your cargo. External loop system(bungee cords and straps provided)allows you to easily strap additional cargo(bow, fishing rods, gun, shovels etc.)to the bag. External elastic cord for securing riding apparel gives you quick access to your gear. External shotgun shell holder(holds more than 15 shells), and a handy tool holder, puts what you need at your fingertips. Two external, mesh storage pockets permit easy access to your favorites(drink bottle, tools, etc). The finest materials are combined to create a rugged water resistant fabric case(in black or Mossy Oak Break-Up camouflage)which resists the elements and cleans up easily with a damp cloth. NOT FOR USE AS A SEAT WHILE RIDING<br />starting @ $99.95<br />Part Number<br />Color<br />Price<br />3505-0124<br />MOSSY OAK BREAK-UP<br />$109.95<br />3505-0123<br />BLACK<br />$99.95</div>Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0tag:blogger.com,1999:blog-2184628352255154015.post-23465872360934371942009-09-16T17:36:00.000-07:002009-09-16T17:45:45.111-07:00Service Advisor Tips !!!!!!!<strong><em>It's a great idea to take a look this winter at all your procedures and process's and make any necessary changes or train your peronell.</em></strong><br /><strong><em></em></strong><br /><strong><em> Service Writing is an Art and takes a special breed. Here are a few guidelines and tips to help you get started in providing a profitable service department.</em></strong><br /><br /> <strong>SERVICE ADVISORS</strong> work in new and used dealerships and large repair shops. They greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare service orders. If a vehicle requires additional repairs not covered in the original order, they estimate the added cost and telephone the customer for permission to do the work. They also advise customers on other available services. Service Advisors, sometimes known as service writers handle the administrative and customer relations functions of the service department. Their work influences customer satisfaction and their willingness to do business with the dealer again.<br /><br /><br />• Advise customers about necessary service for routine<br />maintenance.<br />• Help identify a mechanical problem by questioning the<br />customer or doing a visual inspection or road test.<br />• Confer with customers about inspection results, recommend<br />corrective procedures, and prepare work order for needed<br />repairs.<br />• Prepare a repair order showing time, cost, and labor<br />estimates for service.<br />• Write a brief description of the problem on the repair order<br />to help the mechanic locate the problem.<br />• Explain the work performed and the charges to the<br />customer.<br />• Handle customer complaints.<br /><strong><em>WHAT SKILLS ARE IMPORTANT?<br /></em></strong>Important skills, knowledge, and abilities for Automotive<br />Service Advisors include:<br />• Troubleshooting – Determining causes of operating errors<br />and deciding what to do about it.<br />• Reading Comprehension – Understanding written sentences<br />and paragraphs in work-related documents.<br />• Writing – Communicating effectively in writing as<br />appropriate for the needs of the audience.<br />• Speaking – Talking to others to convey information<br />effectively.<br />• Active Listening – Giving full attention to what other people<br />are saying, taking time to understand the points being made,<br />asking questions as appropriate, and not interrupting at<br />inappropriate times.<br />• Mechanical – Knowledge of machines and<br />tools, including their designs, uses, repair, and<br />maintenance.<br />• Engineering and Technology – Knowledge of<br />the practical application of engineering<br />science and technology. This includes applying<br />principles, techniques, procedures, and<br />equipment to the design and production of<br />various goods and services.<br />• Problem Sensitivity – The ability to tell when<br />something is wrong or is likely to go wrong. It<br />does not involve solving the problem, only<br />recognizing there is a problem.<br />• Number Facility – The ability to add, subtract,<br />multiply, or divide quickly and correctly.<br />Good communication skills and sales ability are<br />necessary for success in this occupation. Advisors<br />need the ability to work with customers who are<br />concerned about the amount and cost of the work<br />to be done to their machines. They also need to<br />be able to sell the service of the dealership or<br />garage.<br /><br /><strong><em>WHAT’S THE WORK ENVIRONMENT?</em></strong><br />This job generally requires standing on one’s feet all day. Unlike the mechanic’s job, it is removed<br />from dirt and grease. The work day is broken into relatively quiet periods and extremely busy times,<br />such as the early morning when customers bring in their machines for service and repair and in the<br />evening when they return to pick up their automobiles. An Service Advisor’s work may not be physically strenuous, but may be emotionally exhausting at times. They spend a large amount of time interacting with the public. They may need to calm stressed, irate, and<br />dissatisfied customers.<br /><br />The Basic’s<br />It is important to remember that we do not diagnose on the counter or on the phone.Do not over promise that warranty will cover anything unless it is preapproved. Develop a diagnostic fee for each situation. Generally a one half hour diagnostic fee can be applied to any symptom. This allows the service advisor the ability to properly and professionally eliminate himself from the diagnostic procedure.<br />Remember , the technician will need as much information he can get to quickly and efficiently diagnose and repair the machine. A simple acronym will work in all situations and should be utilized in some aspect on every Repair Order. (SOAP) will clean up any mess!!<br /><strong><em>S-</em></strong> stands for what the Subject tells you is wrong with the machine. For example: “it is hard to start”. Be sure to ask as many questions as you can think of about the issue. Be a detective!! “Is it hard to start for the first time only or every time?” Do you utilize the choke?”<br /><strong><em>O-</em></strong>stands for what you Observe. Verify Serial number, make model most likely when unloading machine. Ask the owner to try and start the machine. Does he use the choke, does he pump the gas, did he turn on the gas, is there gas in the machine, is the airfilter dirty. All are examplesthat you can notate on the R.O……remember “DO NOT DIAGNOSE” You are not the certified technician.<br /><strong><em>A-</em></strong> stands for what the technician ACTUALLY Diagnose is the problem. He will come up with an ACTION that will fix the issue and let you know. For example “ accelerator pump has tear in diaphragm and needs replaced, parts plus .5 hrs and diagnostic fee” at this point you can contact customer and let him know the cost and ask for verbal verification to repair. Always offer extra services at this time.<br /><strong><em>P-</em></strong> Plan. Installed new diaphragm and lube oil and filter change. Parts plus .5 hrs for diaphragm and .75 for oil change.<br />Simple but very effective and efficient. Practice it and use it or variation in every repair order.<br />Organization. A service advisor needs to know where every RO is and in what status they are in. This is an impossible task if you do not use some type of filing system. Best is to utilize a system of simplicity. Utilize a folder system.<br />Repair Orders IN. Recent repair orders that have not yet been diagnosed by techinician.<br />Diagnosed. Awaiting Customers approval to repair.<br />Waiting for Parts. After diagnosed, approved by customer and if parts are needed. Notate the parts on the RO and an expected date.<br />In Progress. Parts are in and technician is working on repair, estimated time when completed.<br />Completed- Repair order is done. Final billing and call customer. Alphabitize these for ease of customer pickup.<br />Warranty. Completed, Customer picked up . Final billing and warranty claim needs to be filed.<br /> Scheduling. Do not over book your technician’s. Customer nor tech’s will appreciate . Each technician has the ability to book up to 10 hrs per day of labor. But only if the entire process is in place and working smoothly. Start out with 6 hrs of labor per day and build up as you and your tech’s get more efficient. Utilize desk top calendar to schedule services.<br /><br />Truly...if you stick to the simple guidelines above you will see an increase in performance and profitability from your largest profit center in any dealership..<strong>THE SERVICE DEPARTMENT</strong>.Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0tag:blogger.com,1999:blog-2184628352255154015.post-23949653210181127192009-08-04T20:41:00.000-07:002009-08-04T20:46:03.777-07:00Over Loaded on Service Work Solution !!What to do with special requests ?<br />The bike shop is busy in June,July and August. If you bring your bike in for a tune up, it will cost $39 and take a week,two weeks or even three weeks out?<br />three weeks!<br />What if someone says, "I have a bike trip coming up in three days, can you do it by then?"<br />At most bike shops, the answer is a shrug, followed by, "I'm sorry, we're swamped."<br />The problem with telling people to go away is that they go away. And the problem with treating all customers the same is that customers aren't the same. They're different and they demand to be treated (and are often willing to pay) differently.<br />So, why not smile and say, "Oh, wow, that's a rush. We can do it, but it's expensive. It'll cost you $90. I know that's a lot, but there you go."<br />Outcome: Maybe they'll still leave. But maybe they'll happily pay you for the privilege of doing business with you. Why should this be your choice, not theirs?<br />If you do tax accounting for mid-size businesses, why not offer a special last-minute service? A service in which you process shoeboxes filled with unsorted papers? A service that costs less but happens during your slow season?<br />There are two really good reasons to turn down special requests:<br />1. because you're marketing yourself as extremely busy and perfectly willing to turn down good work.<br />2. because you want to market yourself as someone who is a rigid artist, a stick in the mud or a crotchety perfectionist. This works great for pizza placesDanhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0tag:blogger.com,1999:blog-2184628352255154015.post-55549451708036510272009-07-31T14:58:00.000-07:002009-07-31T15:48:08.313-07:00Product of the Week----SunCloud Sunglasses !!!!<a href="http://3.bp.blogspot.com/_BK5cBICntfc/SnNpd4p6K4I/AAAAAAAAAAU/9rV9jMnKY9o/s1600-h/Suncloud.jpg"><img style="TEXT-ALIGN: center; MARGIN: 0px auto 10px; WIDTH: 224px; DISPLAY: block; HEIGHT: 37px; CURSOR: hand" id="BLOGGER_PHOTO_ID_5364747543273679746" border="0" alt="" src="http://3.bp.blogspot.com/_BK5cBICntfc/SnNpd4p6K4I/AAAAAAAAAAU/9rV9jMnKY9o/s320/Suncloud.jpg" /></a><br /><div>Sunglasses are great Impulse Items, which in turn are Great Upsell Items. Take advantage while the consumer is waiting for his tire to be changed or oil change completed and have a few price point glasses available for him/her in your shop. Make them readily available and neatly displayed. </div><div>The incrimental Profits will reward you!</div><div></div><div>Check out the SunCloud Glasses we are supplying. Great fit, Lightweight and UV Protection with Polarized Lenses !!!! </div><div></div><div>All this for a mere Retail Starting</div><div> at $49.99 and up !!!!!!!</div><div></div><div>Check out the styles and types in our Helmet and Accessory Catalog on Page's 435/436.</div><div></div><div>Also, for a limited time recieve a gorgeous 24 countertop display for the small order of 36 glasses.</div><div></div><div>Click on this link to see details and the great Margins in PNW.</div><div></div><div><a href="http://www.partsnetweb.com/report/downloads/PDF_Frame.jsp?file=PRG0906222.pdf&link_id=2946">http://www.partsnetweb.com/report/downloads/PDF_Frame.jsp?file=PRG0906222.pdf&link_id=2946</a></div><div></div><div></div><div></div><div></div><div>Give me a call or email me for more details and to place your order today...........Truly Amazing Margins for you Dealer !!!!!</div>Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0tag:blogger.com,1999:blog-2184628352255154015.post-36540654517497709022009-07-31T14:43:00.000-07:002009-07-31T14:53:16.740-07:00Welcome !!!!!!<a href="http://4.bp.blogspot.com/_BK5cBICntfc/SnNmbeCJUoI/AAAAAAAAAAM/G0hFnsItYLs/s1600-h/parts+logo.jpg"><img style="MARGIN: 0px 10px 10px 0px; WIDTH: 131px; FLOAT: left; HEIGHT: 320px; CURSOR: hand" id="BLOGGER_PHOTO_ID_5364744203232957058" border="0" alt="" src="http://4.bp.blogspot.com/_BK5cBICntfc/SnNmbeCJUoI/AAAAAAAAAAM/G0hFnsItYLs/s320/parts+logo.jpg" /></a><br /><div> If your reading this you are most likely one of my most fortunate Dealers. I am creating this blog in hopes that it will continue to be a resource for you and your management team and be a valuable tool for you when building your successful Dealership.</div><div> </div><div> Most post and articles will be related to operations in your dealership giving you insight on different ways to manage your business.</div><div> Included will be suggestions on Inventory Management, Fast selling Product and how to maximize inventory turns.</div><div> </div><div> I hope you find this beneficial in your daily operations and utilize it as a tool you check every day.</div><div> </div><div> Remember....We Sale Fun !!!! Make it fun in your establishment and your customers will reward you for it.</div><div> </div><div> For now, stay posted and keep checking the Blog as I will post Articles and helpful information for you and your Dealership.</div><div> </div><div>Take Care,</div><div> </div><div>Dan Hollingsworth .</div><div> </div><div> </div><div> </div>Danhttp://www.blogger.com/profile/15239205278343595741noreply@blogger.com0