Monday, November 16, 2009

Moose Resettable Hour Meter


Great Holiday Idea !!!


Resettable Hour Meter
3 new re-settable service alarms, "clean air filter", "change oil" and "valve service". Time mode allows you to record running time periods, but easily reset with the touch of a button. No power or ground wires required. 1 wire plug and play. Works on any gasoline engine. Larger display for easier to read. Includes double sided tape, screws and fasteners.
$49.95
Part Number
2212-0261

Friday, October 2, 2009

AMS Black Widow October SALE !!!



AMS BLACKWIDOW
UTILITY ALL TERRAIN TIRES
•Unique deep-lug design and construction provide reliable
traction under virtually any condition
•Open, aggressive lugs provide excellent self-cleaning while
offering the ultimate in traction for utility, 2- and 4-wheel drive
applications
•Overlapping centerline bar provides a smoother ride and
improved handling
•Includes stylish color hot patch
•Four-ply-rated casing built from premium natural rubber
compound for increased puncture resistance and extended tread
wear
•19/32" tread depth
SUG. DLR. SALE
SIZE PLY PART# RETAIL COST PRICE
25x8-12 4 0320-0012 Retail $63.95 Cost$42.90 Sale $34.90
25x10-12 4 0320-0013 Retail $66.95 Cost $44.90 Sale $36.90

Thursday, September 17, 2009

Everyone is looking for a great profit item,fast mover and all around good buy for you and the consumer.
Well HERE IT IS!!!!!!! Check the new line of gloves from Z1R . Here is one Glove from the lineup.

REAPER GLOVE
Our wide range of styles allows you to choose the glove that's just right for the type of riding conditions you encounter. All our models are made of supple leather and accented with features that provide unrivaled comfort. On our three full-fingered models, we utilized gel padded palms to reduce road vibration for all day riding comfort. For riders who want the added protection and warmth of a glove without sacrificing the sensation and control of a bare hand, we have two new fingerless designs. We paid attention to the small details, such as leather pull loops on the fingerless models to aid in removal, perforations on the top of the Streamline and Vaudeville for venting, and an insulated backhand and rubber knuckle on the Reaper to shield you on those slightly chillier days. Imported.
Colors BlackBlack


Part Number
Color
Size
Retail Price
3310-0238
Black
S
$24.95
3310-0239
Black
M
$24.95
3310-0240
Black
L
$24.95
3310-0241
Black
XL
$24.95
3310-0242
Black
XXL
$24.95
3310-0243
Black
XXXL
$24.95

New Moose ATV Bags



Quality cargo system with riveted straps and carrying handles adds true functionality to your ATV. Rigid bag mounts easily to your ATV's rear rack. Mounting straps and detailed instruction set are included. Rugged, oversized zippered top flap provides access to large storage compartment. High-density foam seat pad integrated into bag provides a comfortable place to rest when your ATV is parked. Movable internal storage dividers, key clip, and two zippered mesh pockets give you plenty of ways to store and protect your cargo. External loop system(bungee cords and straps provided)allows you to easily strap additional cargo(bow, fishing rods, gun, shovels etc.)to the bag. External elastic cord for securing riding apparel gives you quick access to your gear. External shotgun shell holder(holds more than 15 shells), and a handy tool holder, puts what you need at your fingertips. Two external, mesh storage pockets permit easy access to your favorites(drink bottle, tools, etc). The finest materials are combined to create a rugged water resistant fabric case(in black or Mossy Oak Break-Up camouflage)which resists the elements and cleans up easily with a damp cloth. NOT FOR USE AS A SEAT WHILE RIDING
starting @ $99.95
Part Number
Color
Price
3505-0124
MOSSY OAK BREAK-UP
$109.95
3505-0123
BLACK
$99.95

Wednesday, September 16, 2009

Service Advisor Tips !!!!!!!

It's a great idea to take a look this winter at all your procedures and process's and make any necessary changes or train your peronell.

Service Writing is an Art and takes a special breed. Here are a few guidelines and tips to help you get started in providing a profitable service department.

SERVICE ADVISORS work in new and used dealerships and large repair shops. They greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare service orders. If a vehicle requires additional repairs not covered in the original order, they estimate the added cost and telephone the customer for permission to do the work. They also advise customers on other available services. Service Advisors, sometimes known as service writers handle the administrative and customer relations functions of the service department. Their work influences customer satisfaction and their willingness to do business with the dealer again.


• Advise customers about necessary service for routine
maintenance.
• Help identify a mechanical problem by questioning the
customer or doing a visual inspection or road test.
• Confer with customers about inspection results, recommend
corrective procedures, and prepare work order for needed
repairs.
• Prepare a repair order showing time, cost, and labor
estimates for service.
• Write a brief description of the problem on the repair order
to help the mechanic locate the problem.
• Explain the work performed and the charges to the
customer.
• Handle customer complaints.
WHAT SKILLS ARE IMPORTANT?
Important skills, knowledge, and abilities for Automotive
Service Advisors include:
• Troubleshooting – Determining causes of operating errors
and deciding what to do about it.
• Reading Comprehension – Understanding written sentences
and paragraphs in work-related documents.
• Writing – Communicating effectively in writing as
appropriate for the needs of the audience.
• Speaking – Talking to others to convey information
effectively.
• Active Listening – Giving full attention to what other people
are saying, taking time to understand the points being made,
asking questions as appropriate, and not interrupting at
inappropriate times.
• Mechanical – Knowledge of machines and
tools, including their designs, uses, repair, and
maintenance.
• Engineering and Technology – Knowledge of
the practical application of engineering
science and technology. This includes applying
principles, techniques, procedures, and
equipment to the design and production of
various goods and services.
• Problem Sensitivity – The ability to tell when
something is wrong or is likely to go wrong. It
does not involve solving the problem, only
recognizing there is a problem.
• Number Facility – The ability to add, subtract,
multiply, or divide quickly and correctly.
Good communication skills and sales ability are
necessary for success in this occupation. Advisors
need the ability to work with customers who are
concerned about the amount and cost of the work
to be done to their machines. They also need to
be able to sell the service of the dealership or
garage.

WHAT’S THE WORK ENVIRONMENT?
This job generally requires standing on one’s feet all day. Unlike the mechanic’s job, it is removed
from dirt and grease. The work day is broken into relatively quiet periods and extremely busy times,
such as the early morning when customers bring in their machines for service and repair and in the
evening when they return to pick up their automobiles. An Service Advisor’s work may not be physically strenuous, but may be emotionally exhausting at times. They spend a large amount of time interacting with the public. They may need to calm stressed, irate, and
dissatisfied customers.

The Basic’s
It is important to remember that we do not diagnose on the counter or on the phone.Do not over promise that warranty will cover anything unless it is preapproved. Develop a diagnostic fee for each situation. Generally a one half hour diagnostic fee can be applied to any symptom. This allows the service advisor the ability to properly and professionally eliminate himself from the diagnostic procedure.
Remember , the technician will need as much information he can get to quickly and efficiently diagnose and repair the machine. A simple acronym will work in all situations and should be utilized in some aspect on every Repair Order. (SOAP) will clean up any mess!!
S- stands for what the Subject tells you is wrong with the machine. For example: “it is hard to start”. Be sure to ask as many questions as you can think of about the issue. Be a detective!! “Is it hard to start for the first time only or every time?” Do you utilize the choke?”
O-stands for what you Observe. Verify Serial number, make model most likely when unloading machine. Ask the owner to try and start the machine. Does he use the choke, does he pump the gas, did he turn on the gas, is there gas in the machine, is the airfilter dirty. All are examplesthat you can notate on the R.O……remember “DO NOT DIAGNOSE” You are not the certified technician.
A- stands for what the technician ACTUALLY Diagnose is the problem. He will come up with an ACTION that will fix the issue and let you know. For example “ accelerator pump has tear in diaphragm and needs replaced, parts plus .5 hrs and diagnostic fee” at this point you can contact customer and let him know the cost and ask for verbal verification to repair. Always offer extra services at this time.
P- Plan. Installed new diaphragm and lube oil and filter change. Parts plus .5 hrs for diaphragm and .75 for oil change.
Simple but very effective and efficient. Practice it and use it or variation in every repair order.
Organization. A service advisor needs to know where every RO is and in what status they are in. This is an impossible task if you do not use some type of filing system. Best is to utilize a system of simplicity. Utilize a folder system.
Repair Orders IN. Recent repair orders that have not yet been diagnosed by techinician.
Diagnosed. Awaiting Customers approval to repair.
Waiting for Parts. After diagnosed, approved by customer and if parts are needed. Notate the parts on the RO and an expected date.
In Progress. Parts are in and technician is working on repair, estimated time when completed.
Completed- Repair order is done. Final billing and call customer. Alphabitize these for ease of customer pickup.
Warranty. Completed, Customer picked up . Final billing and warranty claim needs to be filed.
Scheduling. Do not over book your technician’s. Customer nor tech’s will appreciate . Each technician has the ability to book up to 10 hrs per day of labor. But only if the entire process is in place and working smoothly. Start out with 6 hrs of labor per day and build up as you and your tech’s get more efficient. Utilize desk top calendar to schedule services.

Truly...if you stick to the simple guidelines above you will see an increase in performance and profitability from your largest profit center in any dealership..THE SERVICE DEPARTMENT.

Tuesday, August 4, 2009

Over Loaded on Service Work Solution !!

What to do with special requests ?
The bike shop is busy in June,July and August. If you bring your bike in for a tune up, it will cost $39 and take a week,two weeks or even three weeks out?
three weeks!
What if someone says, "I have a bike trip coming up in three days, can you do it by then?"
At most bike shops, the answer is a shrug, followed by, "I'm sorry, we're swamped."
The problem with telling people to go away is that they go away. And the problem with treating all customers the same is that customers aren't the same. They're different and they demand to be treated (and are often willing to pay) differently.
So, why not smile and say, "Oh, wow, that's a rush. We can do it, but it's expensive. It'll cost you $90. I know that's a lot, but there you go."
Outcome: Maybe they'll still leave. But maybe they'll happily pay you for the privilege of doing business with you. Why should this be your choice, not theirs?
If you do tax accounting for mid-size businesses, why not offer a special last-minute service? A service in which you process shoeboxes filled with unsorted papers? A service that costs less but happens during your slow season?
There are two really good reasons to turn down special requests:
1. because you're marketing yourself as extremely busy and perfectly willing to turn down good work.
2. because you want to market yourself as someone who is a rigid artist, a stick in the mud or a crotchety perfectionist. This works great for pizza places

Friday, July 31, 2009

Product of the Week----SunCloud Sunglasses !!!!


Sunglasses are great Impulse Items, which in turn are Great Upsell Items. Take advantage while the consumer is waiting for his tire to be changed or oil change completed and have a few price point glasses available for him/her in your shop. Make them readily available and neatly displayed.
The incrimental Profits will reward you!
Check out the SunCloud Glasses we are supplying. Great fit, Lightweight and UV Protection with Polarized Lenses !!!!
All this for a mere Retail Starting
at $49.99 and up !!!!!!!
Check out the styles and types in our Helmet and Accessory Catalog on Page's 435/436.
Also, for a limited time recieve a gorgeous 24 countertop display for the small order of 36 glasses.
Click on this link to see details and the great Margins in PNW.
Give me a call or email me for more details and to place your order today...........Truly Amazing Margins for you Dealer !!!!!

Welcome !!!!!!


If your reading this you are most likely one of my most fortunate Dealers. I am creating this blog in hopes that it will continue to be a resource for you and your management team and be a valuable tool for you when building your successful Dealership.
Most post and articles will be related to operations in your dealership giving you insight on different ways to manage your business.
Included will be suggestions on Inventory Management, Fast selling Product and how to maximize inventory turns.
I hope you find this beneficial in your daily operations and utilize it as a tool you check every day.
Remember....We Sale Fun !!!! Make it fun in your establishment and your customers will reward you for it.
For now, stay posted and keep checking the Blog as I will post Articles and helpful information for you and your Dealership.
Take Care,
Dan Hollingsworth .